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Podlyfe NZ Customer Support

Help Center for Podlyfe New Zealand. Manage your order, Shipping Policy, Returns and warranty information. New Zealand Vape shop help center.  

Podlyfe New Zealand Customer Support

Option 1: Standard NZPOST overnight delivery service.
Shipping is charged at a flat rate of $4 and complimentary for orders above $30.   
Overnight delivery is a target delivery timeline of one working day. Orders to rural or remote areas may an additional working day. During times of peak capacity, delays are possible. 


Same day order dispatch cutoff:
We guarantee same day shipping for all orders placed prior to 12pm NZT (Excluding Weekends and Public Holidays) and keep packing as many orders as possible until the NZPOST courier arrives for a daily collection (mid afternoon). If you order after NZPOST has made its daily pickup, your order will be one of the first in line to be picked up on the following working day.
When your order is dispatched you will receive an email with your tracking details.


Age Verification on Delivery:
All orders will have an R18 sticker and require an ID to be sighted by the courier on delivery. This means that the Authority to Leave option is not an option and you must be present to receive your package to avoid it being sent to the nearest collection center. If you are unable to be present for a delivery we recommend shipping to a work address.  


Contact Details for Delivery Queries:
Should you have any delivery issues or questions related to your delivery the customer care team at CourierPost are here to help you. Please call them on 0800 COURIER (0800 268 743) 

Option 2: Express Tonight

 

Express Tonight is a same-day evening delivery service for online shoppers that delivers between 6 & 9pm Monday to Friday*, in and between Auckland, Hamilton, Wellington & Christchurch. For example, If you're based in an eligible suburb in Christchurch you can order before 11am, and have your vape gear delivered from Auckland to your front door between 6-9pm the same day!

Same day order dispatch cutoff:
Order before 11:00am on a weekday; if your postcode qualifies for Express Tonight you'll see "Express Tonight" as a shipping option. 

If you are ordering on a business day and before the cutoff time, your order will be delivered the same day you place your order.
If you are ordering after the cutoff time or on a weekend or public holiday, your will be shipped on the next business day and arrive that evening.
NZ Post Express Tonight is not available for business addresses, or PO Box/Parcel Collect addresses, as these are typically not open between 6pm to 9pm.

Age Verification on Delivery:
Only use Express Tonight shipping if you will be home between 6pm - 9pm. All orders will have an R18 sticker and require an ID to be sighted by the courier on delivery. This means that the Authority to Leave option is not an option and you must be present to receive your package to avoid it being sent to the nearest collection center. 

Express Tonight Shipping Costs

Order Value $0 -> $75 $18.50
Order Value $75 -> $150 $9.50
Order Value $150+ $0.00


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